About fluent

The team you actually want in the room.

We believe the best transformations happen when people feel like true partners.

fluent was built to be the team you actually want in the room — experienced enough to know what works, humble enough to learn your world before trying to change it, and sharp enough to challenge you when it matters. We co-create instead of prescribe. We build trust fast and make complex things feel simple.

Most of our clients come back. That's the part we're most proud of.

20+
Years of collective experience
90%
Repeat client rate
100s
Organizations transformed
7
Industries served

How we show up — every time

These aren't values on a poster. They're the things our clients notice in the first meeting and talk about years later.

People first, always

We care about the humans inside every engagement — not just the deliverables. Trust is built fast here, and it lasts.

Clarity over complexity

We simplify the path forward. Not by dumbing things down — by cutting through the noise and focusing on what actually matters.

True partnership

We work shoulder-to-shoulder with your team — not above them. Our clients often say it feels like we're one of them. We consider that the highest compliment.

Honest challenge

We're not here to tell you what you want to hear. We're here to help you get where you need to go — and sometimes that means asking the hard questions.

Tailored, not templated

No off-the-shelf playbooks. We co-create every approach with you — shaped by your culture, your constraints, and your goals.

Outcomes, not dependency

Our goal is always your independence. We enable your teams to own the work with confidence — and they keep calling us back anyway.

Team collaboration
Team collaboration

People you'll love working with

A lean, experienced team of practitioners — each one selected for their expertise, their character, and their ability to build trust fast.

Neville Poole
Neville Poole
Chief Executive Officer
Meet Neville

I'm a strategist, golf enthusiast, true crime aficionado, and devoted mother — you'll often find me cheering on my daughters from the sidelines of a stadium, track, or competition venue. I believe the best ideas emerge over great food and even better wine, and that strong relationships are the foundation of every successful endeavor.

What's your role at fluent?

As CEO of fluent, I work directly with executives at mid-market and Fortune 100 companies to bridge the gap between strategic vision and day-to-day execution. Known for asking the tough questions, I help leaders uncover challenges, align their organizations, and drive meaningful results. With more than 20 years of consulting experience spanning Accenture, IBM, and now fluent, I remain passionate about solving complex business problems and helping organizations achieve lasting success.

What sets fluent apart?

fluent stands apart because of its commitment to working alongside clients every step of the way. We embed within organizations, provide honest and direct feedback, and stay engaged until meaningful outcomes are achieved. Combining the agility and personal attention of a boutique firm with the experience gained from decades of consulting work, we offer a unique approach that builds trust, delivers results, and keeps clients coming back.

Want to connect?
Melody Yale
Melody Yale
Managing Director
Meet Melody
What's your role at fluent?

I help companies build and scale world-class product teams — from defining the vision to coaching the people who execute it. With 20+ years of experience across Fortune 500s, startups, and high-growth software companies, I bring the clarity and structure that turns product strategy into real results. I've trained 1,000+ product professionals, facilitated 50+ planning cycles, and helped organizations move faster without the chaos. If your product team needs a system that works, I build it.

What sets fluent apart?

Every client we work with is different — and we treat them that way. We don't show up with a playbook. We listen first, then help where it's actually needed. At the end of the day, fluent is less about consulting and more about helping people win.

Want to connect?
Andy Painter
Andy Painter
CFO
Cody Meche
Cody Meche
Senior Consultant
Meet Cody

I'm someone who genuinely loves helping people figure out who they are and what makes them tick. Outside of work you'll probably find me with family or golfing with friends — music and food are always part of the experience.

What's your role at fluent?

I'm a Senior Consultant — I coach teams and leaders through change, which usually means some honest conversations, building real capability, and making sure the work actually sticks.

What sets fluent apart?

The care is real. A lot of firms talk about people-first, but at fluent that's not a tagline — it's how every conversation goes. We're not just delivering a report and walking away.

Want to connect?
Setarra Robinson
Setarra Robinson
Consultant
Alexandra Johnson
Alexandra Johnson
Consultant
Kashif Mansoor
Kashif Mansoor
Consultant

Clients we serve

We're proud to partner with organizations that care about getting change right.

Adobe Akamai Banner Health Moda Health Security Benefit Meta Delta Airlines Venafi DLL Mecklenburg County ABC

Want to work with this team?

Let's start a conversation about what you're trying to accomplish and how fluent can help.

Let's talk